Privacy Policy
Last updated: February 1, 2026
Overview
esgent ("we," "our," "us") is committed to protecting your privacy and the privacy of your clients. This policy explains how we collect, use, and safeguard your data when you use our AI assistant service.
Data We Collect
We collect information you provide during setup: your name, email, business details, service offerings, pricing, and communication preferences. When your AI assistant handles conversations, message content is processed to generate responses. We also collect usage data to improve assistant quality.
How We Use Your Data
Your data is used exclusively to power your AI assistant. We use it to generate personalized responses, manage scheduling, send follow-ups, and improve the quality of the assistant's interactions. We do not sell, rent, or share your data with third parties for marketing purposes.
Data Security
Your assistant runs on dedicated infrastructure. All data is encrypted in transit and at rest. We use industry-standard security practices including regular audits, access controls, and vulnerability assessments. Client conversation data is stored securely and is only accessible to your assistant and authorized support personnel.
Data Retention
We retain your data for as long as your account is active. If you cancel your subscription, we delete your data within 30 days. You can request immediate deletion at any time by contacting us.
Third-Party Services
We integrate with services you connect (Google Calendar, WhatsApp, etc.) and only access the data necessary to provide the assistant's functionality. We do not store credentials for third-party services beyond what's required for integration.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You can also request a copy of all data we hold about you. Contact us at privacy@esgent.co for any data-related requests.
Contact
If you have questions about this privacy policy, contact us at privacy@esgent.co.